Chairlift Partner Terms

These Partner Terms (the “Terms”) are a contract between La Superica SARL, a company registered in France with its registered office in Biarritz, France, which operates the Chairlift app and chairliftapp.com (“Chairlift”, “we”, “us”), and the organisation that claims a resort in the Partner Console and accepts these Terms (the “Resort”, “you”).

By claiming a resort, or by using the Partner Console on a Resort’s behalf, you confirm that you are authorised to bind the Resort to these Terms.

In these Terms:

• “Widget” means the Open Chairlifts service provided for the Resort: the hosted page at chairliftapp.com/w/‹your-resort›, the embeddable versions of that page (script, iframe and button), and everything a Guest can do there.
• “Partner Console” means the resort-facing dashboard at chairliftapp.com/partners, including settings, embed codes and analytics.
• “Guests” means the skiers and snowboarders who use the Widget to find people to ride with. Guests hold Chairlift accounts. They are Chairlift’s users and are not the Resort’s customers under these Terms.
• “Authorised Representative” means a person who acts for the Resort in the Partner Console (section 3).
• “Season” means a northern-hemisphere winter season. The “2026/27 Season” runs from 1 October 2026 to 1 May 2027, unless Chairlift announces a later end date in the Partner Console.
• “Release” means the Open Chairlifts Release of Liability and Assumption of Risk that every Guest accepts before joining a group (section 7).

Chairlift provides the Resort with:

• A hosted Open Chairlifts page for the Resort, in the Resort’s name and colours, where Guests pick a day and a level, see who is going, and join a group.
• Embed codes so the same page can run inside the Resort’s own website, plus a button variant that links to the hosted page.
• The Partner Console: branding and language settings, the Resort’s legal documents, embed codes, pause and resume, and an analytics dashboard with aggregated statistics (section 8).
• Guest accounts, sign-in, consent collection and in-widget messaging between Guests, all operated by Chairlift.

We may improve, add to or change features over time. If a change would materially reduce what a paid plan includes, we will tell you at least 30 days in advance.

• Accounts are created with a work email address. Personal or free-mail addresses may be refused or may require additional verification.
• To claim a resort, an Authorised Representative submits a claim in the Partner Console. Chairlift may verify a claim in any reasonable way (email domain, public records, a phone call or written confirmation) and may approve, refuse, or later revoke a claim if it turns out to be invalid or is disputed.
• Each resort has exactly one Owner. The Owner may invite further Authorised Representatives, up to the number of seats included in the Resort’s plan, and is responsible for what they do in the Partner Console.
• Chairlift may transfer a claim to a person who demonstrates a better right to represent the Resort, and will inform the current Owner beforehand.
• Keep your credentials confidential and tell us promptly at will@chairliftapp.com if you suspect unauthorised access to your account.

• Plans. The Community plan is free. The Starter and Pro plans are paid subscriptions at the prices published at chairliftapp.com/partners, exclusive of VAT and other taxes, billed in advance by card through Stripe, monthly or annually.
• No automatic charging. We only charge the Resort when an Authorised Representative subscribes to a paid plan and provides a payment method. Subscriptions renew automatically at the end of each billing period until cancelled.
• Cancellation. The Resort may cancel a paid plan at any time from the Partner Console; the plan stays active until the end of the period already paid, after which the Widget continues on the Community plan with that plan’s limits. It is not taken down. Fees already paid are not refunded, except where the law requires.
• Price changes. We may change prices for future billing periods with at least 30 days’ notice by email.
• Prices are shown exclusive of VAT, in euros. Annual plans cover a full year and are paid in advance.

The Resort agrees to:

• Legal documents. Provide accurate, current versions of the Resort’s privacy policy and terms (as a link or as text) and keep them up to date. They are shown to Guests alongside Chairlift’s own documents.
• Embed domains. List the domains on which the Widget may be embedded, and only embed it on websites the Resort controls or is authorised to use. An empty list allows embedding anywhere.
• Brand assets. Only upload logos, names and colours that the Resort owns or has the right to use. The Resort grants Chairlift a non-exclusive, royalty-free licence to display those assets in the Widget, the Partner Console and related emails for as long as the Resort uses the service.
• Accuracy. Keep the Resort’s name, contact details and meeting-point information accurate, and do not present the Widget as something it is not — for example, a guided or supervised service.
• Lawful use. Use the service in compliance with applicable law. Do not use it to collect Guest data outside the service, to send unsolicited messages, to scrape or reverse-engineer the service, or to interfere with its operation or security.
• Communications with Guests. If the Resort later receives opted-in Guest contact details under a paid plan, it is responsible for using them lawfully, honouring opt-outs and keeping them secure.

Chairlift agrees to:

• Operate the service with reasonable skill and care, and keep the Widget and the Partner Console available except during maintenance, updates and events outside our reasonable control. We aim for high availability but do not promise uninterrupted or error-free operation; a specific service level applies only where a plan includes an SLA.
• Apply appropriate technical and organisational security measures, including encryption in transit, access controls, EU hosting and regular backups.
• Respond to support requests from Authorised Representatives by email within a reasonable time.
• Collect and store each Guest’s consents, including the Release, and keep the evidence described in section 8.

Chairlift does not promise any number of Guests, sign-ups, groups or bookings. Participation depends on the Resort’s audience and on where the Widget is placed.

This section matters most to Resorts, so it is written with particular care.

• Guests contract with Chairlift. Every Guest creates a Chairlift account and accepts Chairlift’s Terms of Service and Privacy Policy. The Resort is not a party to that contract and does not provide the service to Guests.
• The Release. Before joining any group, each Guest must accept the Open Chairlifts Release of Liability and Assumption of Risk. The Release states that skiing and snowboarding carry inherent risks and that the Guest takes part voluntarily and at their own risk, and it names the Resort, its officers, employees and agents as released parties, together with Chairlift. Guests must confirm that they are 18 or over.
• The Resort’s role. The Resort makes the Widget available. It does not organise, lead, supervise, guide or vet sessions or participants, and nothing in these Terms requires it to. Guests decide for themselves whether, where and with whom they ride, and are responsible for their own ability, equipment and conduct.
• Indemnity. Chairlift will defend and indemnify the Resort against third-party claims, including claims by Guests, arising from the operation of the service by Chairlift, provided the Resort notifies us promptly, lets us control the defence and any settlement, and cooperates reasonably. Chairlift’s total liability under this indemnity is capped at the fees the Resort paid Chairlift in the 12 months before the claim or €5,000, whichever is higher. Free use of the service does not reduce this indemnity.
• What the indemnity does not cover. Claims arising from the Resort’s own acts or omissions — including the condition or operation of its lifts, pistes, facilities and equipment, the conduct of its own staff, its breach of these Terms, or its own use of Guest data — remain the Resort’s responsibility.
• No insurance. Chairlift does not insure Guests. The Release tells Guests that they should carry their own accident and liability insurance.

This is a summary of the Data Protection Annex to these Terms. The full Annex is available on request.

• Roles. Chairlift and the Resort are independent controllers. Chairlift is the controller for Guest accounts, consents, messages and analytics collected through the Widget. The Resort is the controller for its own website and for any Guest data it later receives under a paid plan.
• What the Resort receives. Aggregated, anonymous statistics only: page views, unique visitors, sign-ups, joins by level and rider type, language mix, and whether traffic came through the embed or the hosted link. The Resort does not receive names, email addresses or any other personal data of Guests on the free plans. Where a paid plan includes lead export, only Guests who have explicitly opted in to hear from the Resort are included, under consent wording that names the Resort.
• Sub-processors. Chairlift uses Supabase (database, authentication and file storage — hosted in the EU, in Paris), Vercel (hosting and content delivery), Loops (email delivery), Expo (push notifications for the mobile app) and, once paid plans launch, Stripe (payments). We will tell you before adding a sub-processor that processes Guest data.
• Breach notification. If Chairlift becomes aware of a personal data breach affecting Guests who used the Resort’s Widget, we will notify the Resort within 48 hours with what we know at that point, and keep it updated.
• Consent evidence. For each Guest, Chairlift records which versions of the Release, of the Resort’s documents and of Chairlift’s documents were accepted, in which language and when. This evidence is available to the Resort on request, for example to answer a claim.
• Retention. Records of the Release and other liability consents are kept for 10 years. Other consent records are kept for 5 years. Raw analytics events are kept for 13 months; aggregated statistics may be kept longer.
• Guest rights. Guests exercise their rights (access, deletion and so on) with Chairlift. If a Guest contacts the Resort instead, forward the request to will@chairliftapp.com and we will handle it.

• Chairlift owns the Widget, the Partner Console, the underlying software, designs and text, and the Chairlift name and logo. These Terms grant the Resort a non-exclusive, non-transferable right to use the Widget and the Partner Console for its own resort while these Terms are in force. No other rights are granted.
• The Resort keeps ownership of its own name, logo and brand assets; section 5 covers the licence to display them.
• “Powered by Chairlift”. On the free plans, including the Community plan, the Widget displays a “Powered by Chairlift” mention that the Resort may not remove, hide or alter. Paid plans display the same mention.
• The Resort may describe the Widget as “powered by Chairlift” in its own communications. Chairlift may name the Resort, and show its logo, as a partner on chairliftapp.com and in its marketing unless the Resort asks us in writing not to.
• If the Resort gives us suggestions or feedback, we may use them without any obligation.

• By the Resort. The Resort may pause the Widget at any time from the Partner Console and resume it later. It may end these Terms at any time by deleting its resort in the Partner Console or by emailing will@chairliftapp.com. Fees already paid for a paid plan are not refundable except where the law requires it.
• By Chairlift. We may suspend the Widget or an account, with notice where practical, if the claim was invalid or is credibly disputed; if these Terms are breached; if the Resort’s use creates a security, legal or reputational risk; if fees on a paid plan remain unpaid 14 days after a reminder; or if the law requires it. We may end these Terms with 30 days’ notice, or at the end of a 14-day cure period for a serious breach that has not been fixed.
• Effect. When these Terms end, the embed stops serving, the hosted page shows that the Resort is not currently available, and the Resort’s access to the Partner Console closes.
• Data deletion. Within 30 days of termination we delete the Resort’s brand assets, legal documents and configuration, and remove its Authorised Representatives from the resort. Aggregated statistics may be kept. Guest accounts are unaffected — Guests are Chairlift users and keep their accounts — and consent records are kept for the periods in section 8, because they exist to protect both the Resort and Chairlift.

• Neither party is liable to the other for indirect or consequential loss, or for loss of profit, revenue, business, goodwill or data, however arising.
• Chairlift’s total liability to the Resort under or in connection with these Terms, in any 12-month period, is capped at the fees paid by the Resort to Chairlift in that period or €5,000, whichever is higher. This cap is separate from, and in addition to, the indemnity cap in section 7.
• The Resort’s liability to Chairlift for claims arising from a breach of section 5 — for example, uploading assets it has no right to use — is capped in the same way.
• Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud or wilful misconduct, or for anything that cannot be limited under French law.

• Governing law. These Terms are governed by French law. Any dispute that cannot be settled amicably will be brought before the competent courts of Bayonne, France. Mandatory consumer-protection rules are unaffected where they apply.
• Changes. We may update these Terms. For material changes we will give at least 30 days’ notice by email to the Owner and in the Partner Console. If the Resort does not agree, it may end these Terms before the change takes effect; continued use after that date means acceptance.
• Notices are sent by email: to the Owner’s address for the Resort, and to will@chairliftapp.com for Chairlift.
• General. These Terms, the pricing page and the Data Protection Annex are the entire agreement between the parties about the Widget. If any provision is found unenforceable, the rest remains in force. Neither party may assign these Terms without the other’s consent, except that Chairlift may assign them to a successor of its business.